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DCO Connect 'Re-connect' Issue Solved?
Since moving to our new multi-site architecture early last year, we have been plagued by a persistent 're-connect' issue where users would get disconnected from a DCO Connect room and then automatically re-connected into it. From a participant standpoint this was annoying at best and unusable at worst. From a host standpoint, it was very troublesome because they would have to re-initiate capabilities like broadcasing VoIP, video, and screen/app sharing. This issue also had other side effects such as inability to enter rooms ('hung connections') and content not fully loading.
Recently DISA Computing Service Directorate network engineers diagnosed what they believed to be the issue - switch/firewall settings. Since this equipment sits between the DCO Connect servers and users, this may have been the culprit.
The modifications were made this past weekend and early testing looks promising. We would love to hear back on your experiences, good or bad, so we can see if the issue is truly resolved.
posted 04/20/11 by Mike Murtha | Report Abuse
posted 06/01/11 by Scott Schaubach | Report Abuse