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SIPR XMPP chat client: SSL warning & fix

Thread posted 06/01/11 by Ashley Keating
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Title
SIPR XMPP chat client: SSL warning & fix

Content

Many of you may have received a security warning when trying to access the SIPR XMPP Chat Client. The pop-up box says: "The SSL certificate received from the server has errors" and gives you three options (reject, allow, or always allow).  

Here's the reason that you see this security message: On May 14, DCO COOPed from DECC SATX to DECC COLS.  DECC COLS has different SSL Security Certificates than DECC SATX, so all DCO users will be prompted to make a decision about the SSL certificate once, the first time they log into the XMPP client since May 14. This has or will happen to all users the first time they log in after the COOP on May 14.

If you should see this message, choose option 3-- "always allow this SSL certificate". You should then be able to access the chat client and should not see this box pop-up again.

If you get this warning message each and every time you access the client, the SSL preference you have provided (option 3 --"always allow this SSL certificate") is not saving on your individual machine. This generally occurs when local policy, system load set, or security configurations do not allow "users" to save profile data for more than a single session. This is common place throughout DoD, and requires local configurations to allow this activity from a method they see fit. Talk to your local IT team.

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