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DCO Stakeholder Meeting tomorrow 1
Entry posted on Apr 03 by Ashley Keating

Join the DCO Stakeholder Meeting tomorrow, 2pm ET in this meeting room: https://connectcol.dco.dod.mil/collabteam
*Hear from one Navy org who used DCO to save half a million dollars and increase attendance at their conference
*Get an overview of timelines & upcoming enhancements
*See a sneak peek of something new coming to DCO (time permitting)
*Open forum for you to ask questions

Recent Comments (1 of 1)
Apr 10 by Ashley Keating: Recording can be found here: https://connectcol.dco.dod.mil/p80jjpzd6sv/

New document: Split Architecture one-pager
Entry posted on Apr 01 by Ashley Keating

A great one page document that talks more about the split architecture we recently implemented. An easy way for users to understand the capacity that is now available to them.

And if you haven't yet heard.... to use the new site, go to: https://www2.dco.dod.mil & log in to find your meetings. This site is particularly important if you are planning a meeting on a Tuesday, Wednesday, or Thursday (when we continually hit capacity on the legacy site) or if you are planning a very large event (and are worried about your attendees being denied access).

New Document: DCO Connect Reports
Entry posted on Jan 23 by Mike Murtha

Do you need a list of people who attended your briefing or training?  Do you want to know how long a specific person was in your session?  Are you curious to know how your participants answered poll questions?  

Check out this short document from Erik Crawford on how to access reports from DCO Connect activity.

Obtaining the Connect Addin and 'Lightning Download' Process Explained
Entry posted on Nov 21 by Mike Murtha

The Connect Addin is required for screensharing and enhanced audio handling.  It also helps with overall performance as well so it is highly encouraged that DCO Connect participants have the Addin instead of just attending DCO Connect sessions with Flash Player in their browser.  If a user has the Connect Addin, then Flash Player auto-detects it upon room entry and launches the room with the Addin.  The below is a further discussion of how the Addin can be obtained.

The Connect Addin can be obtained three ways:

1. It can be downloaded from the DCO Portal's 'Downloads & Plugings' page and installed on machines.  This method typically requires admin rights on the machine.  Also, the Addin installs into a user's profile so this may not be a good option if there are multiple users that will be logging into the machine and needing the Addin, or roaming profiles are involved.

2. A variation of the Addin called the 'Addin Checker App' is also available at the same location on the DCO Portal.  This version of the Addin is for network admins to push out to machines on their network.  It contains the same Addin as #1, but it is more suitable for network pushes because it auto-installs the Addin into a user's profile if they login and do not have it.

3. Directly from within a DCO Connect room.  It is available from the 'Help' menu option, but the more common & noticeable way is via a prompt (see screenshot) when a user attempts to perform an action that requires it.  On NIPR DCO Connect, if a user clicks through the prompts to obtain it, in most cases it will successfully download and install for them in the background even without admin rights.  This 'behind the scenes' seamless method is referred to as 'Lightning Download' and has to do with Flash Player brokering the download & install.  (Note: We have noticed that Air Force users have had issues being able to successfully complete the 'Lightning Download' process and believe it is due to AF network policies).

On SIPR DCO Connect, users get the same prompts but instead of 'Lightning Download' process they are redirected to download the Addin and install.  Due to the lack of 'Lightning Download' process on SIPR DCO Connect service, this means that in most cases admin rights are required.

New 'How to' for DCO Recordings
Entry posted on Nov 07 by Mike Murtha

Erik Crawford just created a new 'how-to' doc for DCO Recordings.  It's attached to this blog post, as well as available with other resources at: http://www.carahsoft.com/dco/upgrade/index.php and https://connect.dco.dod.mil/dco8 . 

Thanks Erik!

New Document: Request control of another user's desktop 4
Entry posted on Oct 10 by Ashley Keating

Recent Comments (3 of 4)
10/12/12 by Mike Murtha: Jason, For DCO Connect SIPR, the Addin is configured to pull from a DCO Co...
10/11/12 by Jason.Presley: I actually had a ticket open about this a couple of months ago, and was tol...
10/11/12 by Mike Murtha: Jason, The 'Lightning Download' process for the Connect Addin pulls from *...

Post DCO Connect 8.2 Upgrade Issues
Entry posted on Oct 11 by Mike Murtha

In the DCO Stakeholder MTG last week we discussed some post Connect 8.2 upgrade known issues that are still lingering.  Also wanted to post here in case you weren't able to attend that MTG or watch the recording:

1. During a remote control session, the remote controller is not able to type into the command prompt.  Additionally carriage returns do not work ('enter', 'return').  A patch to resolve this issue is being worked and planned for.

2. Some users are experiencing intermittent issues with uploading content to a share pod.  Upon completion of upload, instead of the content being displayed the following message is provided: 'The selected document could not be retrieved, please try uploading the document again.'  Investigation into this issue is ongoing.  Typically a user can get content to display by uploading a second time, or using the share pod menu options to select the content from their 'uploaded content' listing.

New Document: Rotating Lobby Slides for DCO 8 1
Entry posted on Sep 17 by Ashley Keating

Many of you know the importance of a lobby layout to welcome participants into your meeting (before it has begun). We've updated the lobby slides that normally rotate in our lobby layouts to reflect the latest upgrade. Feel free to download and customize them for your own organzation!  

Recent Comments (1 of 1)
09/20/12 by Mike Murtha: To see how to make your lobby slides start rotating, check out https://www....

"How to Enter a DCO Connect Meeting"-- new document
Entry posted on Aug 20 by Ashley Keating

Great new document compliments of two of our users out in ND.

This document provides you with detailed instructions on how to access a DCO Connect room, as well as all the possible reasons you may be running into issues such as DOD Certificates, Security Options in Internet Explorer, and Flash Player.

Google Chrome Issue with DCO Connect
Entry posted on Aug 06 by Mike Murtha

On 31JUL, Google released the Chrome 21 browser (version 21.0.1180.60 on Windows).  This new release of Chrome prevents the Connect Addin from launching. You can still attend a DCO Connect Meeting but the Addin is required for presenter/host capabilities such as screensharing, uploading files, and enhanced audio handling.  The technote below provides more details and a workaround until the issue can be resolved.  

(NOTE: The technote refers to Connect 8 & 9 but the issue also affects DCO Connect, currently on Connect 7.)

http://helpx.adobe.com/adobe-connect/kb/google-chrome-21-browser-incompatibility.html

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