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Tech Support Hold times
Thread posted 08/24/09 by dawnbarnhart
948 Views, 4 Comments
Title:
Tech Support Hold times
Content:
I'm currently on hold with Tech Support. The current time on hold? 4 hours 21 minutes. Last Monday (Aug. 17th) I called about the same issue I'm having again this Monday and that hold time? 5 hours 10 minutes.
What could possibly take this long to answer a tech support call? This problem is not a user-error issue - this is a software problem. They confirmed that last week. I have a case number and all.
How DO you get in touch with an actual human?! And I paid how much for this Creative Suite?
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Comments
During one of my many times oh hold this past month, I was waiting for for almost an hour. I hung up and called back, and got through within 5-10 minutes. I wonder if they just dismiss certain callers if they don't feel like dealing with an issue.
Read about my issue with their customer service. (http://groups.adobe.com/posts/3a6422602a)
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I did find your post before I ranted here. This is absolutely unbelievable. I've used Photoshop and Illustrator since introduction. I want to cry when I think of all the money I've spent with this company and this is the way I am being dealt with over an issue thats just simply not my fault.
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Update on August 24th Tech Support Call. After 4 hours 45 minutes, I hung up and called back. After 20 minutes a customer service rep comes on the line. I re-tell my situation *again*, repeat my case number 5 times and tell her how long I was on hold with no answer. She says I have to speak with Tech Support. She'll transfer me. I ask about wait times. Says she doesn't understand the question. Doesn't know what a "Wait Time" is. I explain. Next thing I know I'm on hold. Current hold time this round 1 hour 15 minutes and counting. pathetic.
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Perhaps some good news? Read my new comment at http://groups.adobe.com/posts/3a6422602a.
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